Support
Frequently Asked Questions
How do I transfer my diary to another device?
On any device signed in with the same Apple ID, simply enable iCloud sync and your data will sync automatically. Go to System Settings → Apple ID → iCloud → and turn on “Today, a Note”. The first sync may take a few minutes.
My widget isn't updating.
Widget update frequency is managed by iOS. If you need an immediate refresh, please open the app once. If it still doesn't update, try long-pressing the widget on your home screen to remove it, then add it again.
iCloud sync isn't working.
Please check the following in order. 1. Whether iCloud Drive is turned on in System Settings → Apple ID 2. Whether “Today, a Note” is set to allow syncing 3. Whether you have sufficient iCloud storage 4. Fully close the app, then relaunch it If the issue persists, please contact us by email.
I denied photo access.
Photo access is only used when attaching photos to an entry. Text entries can be written normally without it. To change the permission, go to System Settings → “Today, a Note” → Photos and select "All Photos" or "Selected Photos".
I want to delete all my data.
You can delete all diary entries and attached photos at once from Settings → Data Management → "Delete All Data" within the app. To also delete your iCloud backup, go to System Settings → Apple ID → iCloud → “Today, a Note” and select "Delete from iCloud".
The app keeps crashing.
We apologize for the inconvenience. Please email support@sb-corporation.com with the following information and we will look into it promptly. • iOS version (e.g., 17.5) • Device model (e.g., iPhone 15 Pro) • App version (found in Settings → About) • What action you were taking when the app closed If possible, please also attach the log from Settings → Export Debug Log.